The Information Technology Department (IT) is responsible for the design, development and maintenance of a large, wide-area information network, managing all the technology hardware and software used by the City of Portland. The department is divided in four sections of expertise: Applications, Technical and Customer Services, Operations, and Geographic Information Systems (GIS).
The IT Vision: Be an integral partner with our customers and and be recognized as a leader in technology that prides itself on innovation, transparency, and accountability.
Mission Statement: To deliver the best proven technology and services available for computer, data, telecommunications, spatial mapping, and critical business systems to employees and the public through excellent customer service, continuous improvement, innovative problem-solving, adherence to standardized information best practices, and collaborative solutions.
Areas of Responsibility:
The Applications Support Team develops software for specialized needs, and supports the software purchased by the City.
The Technical and Customer Services Team is responsible for supporting the internal and external customer service for the City of Portland.
- The Technical Services Team manages data and voice networks, including the Help Desk, which supports our workforce of more than 1,300 technology users.
- The Customer Services Team manages customer support using a social media application called FixIt! Portland.
The Operations Team monitors and maintains AS400 systems for Public Administration and Public Safety, installing quarterly updates and semi-annual updates for all applications.
The Geographic Information Systems Team maintains and updates the computerized mapping systems used by Public Administration and Public Safety.
Additionally, the City of Portland’s IT Department is responsible for maintaining the technology infrastructure that supports a combined Public Safety Answering Services (PSAP) for Portland, South Portland and Cape Elizabeth.