Become an Emergency Telecommunicator

The Portland Police Department is pleased to announce that a recently signed contract resulted in sizable salary increases for new telecommunicators and the department will now be accepting applications for its current openings. The Regional Communications Center (RCC) is housed at the Portland Police Department. A total of 37 Emergency Telecommunicators staff the center 24/7 answering 911 calls, responding to routine public inquiries and dispatching police and fire units in Portland, South Portland, and Cape Elizabeth.

Emergency communications is not a job for the faint of heart. Telecommunicators must juggle multiple tasks including maintaining telephone and radio communications and accurately documenting information and activity in complex software programs while maintaining situational awareness of several simultaneous emergencies. They provide life-saving medical instructions, obtain and convey officer safety information, and coordinate multi-jurisdictional responses to major incidents.

The hiring process and training regimen for new telecommunicators is rigorous. Candidates must pass a pre-employment test to ensure they have the appropriate skills, abilities and temperament to perform this important job. Once hired, they receive comprehensive on the job training and receive state-mandated training including the Emergency Telecommunicator Course, Emergency 911 Equipment Certification and Emergency Medical Dispatch Certification.

Successful trainees are rewarded with a fulfilling, exciting career. A career in which they can make a difference each day!


We are currently hiring Emergency Telecommunicators. Please go to the City of Portland Job Opportunities section of our website for more information and call 874-8596 with any questions.

Incident Dispatch