Noise Complaint Process

Whenever the police receive two or more verified noise complaints from two separate individuals in any seven-day period or five or more verified noise complaints in any 30-day period regarding a particular entertainment licensed establishment, the police department shall notify the licensee to meet with the Sound Oversight Committee.

The meeting will be within five business days from the date of the written notification, or such other time as is agreed upon by the committee, to identify ways in which the noise problems can be mitigated. The committee shall notify the complainants of the date and time of the meeting.

Addressing the Noise Issue


The licensee shall agree to take effective measures to address the noise issues as recommended by the Sound Oversight Committee. These measures shall be memorialized in a written agreement at the conclusion of the meeting with the committee and shall be implemented within one week of said meeting unless another date is agreed upon by the committee.

Failure to implement the plan in a timely fashion or to comply with all recommendations in the plan will result in a recommendation by the Sound Oversight Committee to the City Council to place conditions on or revoke the establishment’s entertainment license.

Subsequent Complaints


If the police receive two or more verified noise complaints from two separate individuals in any seven-day period or five or more verified noise complaints in any 30-day period regarding the same licensed establishment on a subsequent occasion, then the committee is under no obligation to meet with the licensee but may make recommendations to the City Council to place conditions on or revoke the entertainment license.